Terms of service
ONUTRICIA — TERMS OF SERVICE
Last Updated: October 2026
1. General Overview & Agreement
This website is operated by Onutricia (“we”, “us”, or “our”). By accessing our website, browsing our catalog, or purchasing Goods from us, you agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including any additional terms, conditions, and policies referenced herein or accessible via hyperlink.
Please read these Terms carefully before using our website. If you do not agree to all terms and conditions of this agreement, you may not access the website or use any of our services.
2. Website Use & Intellectual Property
Our website and its entire contents (including text, graphics, logos, product descriptions, images, and software) are for your personal shopping and informational purposes only. You may not copy, reproduce, distribute, modify, create derivative works of, or publicly display any content without our prior written consent. The transmission of unlawful material, unauthorized linking, and the introduction of viruses or malicious code are strictly prohibited.
3. Health & Complementary Medicine Disclaimer
· No Medical Claims: Statements made regarding our dietary supplements, collagen products, and related goods have not been evaluated by the South African Health Products Regulatory Authority (SAHPRA). Our products are not intended to diagnose, treat, cure, or prevent any medical condition or disease.
· Professional Advice: Information provided on this website is for educational and general wellness purposes only and does not substitute for professional medical advice. Always consult a qualified healthcare professional before starting any new dietary supplement, particularly if you are pregnant, nursing, taking chronic medication, or have a pre-existing medical condition.
4. Orders, Pricing & Product Availability
• Order Acceptance: Placing an order through our store constitutes an offer to purchase. A binding agreement of sale only comes into effect once we confirm payment and dispatch your Goods with a tracking number.
• Pricing & Stock: All prices are displayed in South African Rands (ZAR). We reserve the right to adjust pricing, discontinue products, or correct inadvertent typographical errors without prior notice. If an item you ordered is out of stock, we will notify you promptly and issue a full refund to your original payment method.
• Unauthorized Resale: Products purchased via our retail store are intended for personal consumer use. We reserve the right to cancel any order suspected of being purchased for unauthorized commercial resale or distribution.
5. Payments
We provide secure payment options via verified South African payment gateways:
• Credit & Debit Cards: Processed securely through encrypted payment gateways. We reserve the right to withhold dispatch pending routine anti-fraud verification where necessary.
• EFT / Bank Deposit: If paying via electronic funds transfer, payment must reflect within 5 (five) business days of placing your order. Please quote your Order Number as the deposit reference. Orders will not be processed or dispatched until funds have cleared in our account.
6. Shipping & Delivery
· Delivery Rates:
· Main Centers (Standard Flat Rate): R99.00
· Regional & Outlying Areas: R180.00
· Regional Surcharge Verification: If an order is completed under the Main Center rate but the destination address is classified by our courier network as an Outlying/Regional area, we reserve the right to contact you to settle the difference prior to dispatch or provide a full cancellation and refund.
· Service Provider & Times: Deliveries are handled by reputable door-to-door couriers (including Aramex & Fastway Couriers). Deliveries take place Monday through Friday between 08:00 and 17:00 (excluding public holidays).
· Main Centers: Typically 2–4 business days from dispatch.
· Outlying Areas: Typically 4–7 business days from dispatch.
· Physical Address Required: Couriers deliver strictly to physical street addresses. Post Office Boxes (P.O. Boxes) are not accepted.
· Acceptance of Goods: Delivery is completed when the courier delivers the package to the nominated address and a signature, delivery note, or OTP verification is obtained. If no one is available to receive the parcel, the courier will re-attempt delivery or return the parcel to the depot; re-delivery fees may apply if multiple attempts fail.
7. Direct Transactional Communications (WhatsApp & SMS)
By providing your mobile telephone number during checkout or account registration, you consent to receiving essential, transactional communications from Onutricia regarding your order. This includes order confirmations, payment receipts, shipping updates, courier tracking links, and customer support queries via WhatsApp or SMS. We do not use your contact information to send unsolicited direct marketing messages without your explicit prior consent.
8. Defective Goods & Consumer Protection
In accordance with the South African Consumer Protection Act (Act 68 of 2008):
· Any visible transit damage or parcel discrepancies must be reported to hello@onutricia.co.za within 48 hours of delivery, accompanied by photographs of the parcel and damaged goods.
· Goods that contain manufacturing defects or fail to meet statutory quality standards will be inspected and, if validated, repaired, replaced, or refunded in full to your original payment method in accordance with our Refund & Return Policy.
9. Limitation of Liability
To the maximum extent permitted by South African law, Onutricia, its directors, employees, and agents shall not be liable for any indirect, incidental, punitive, or consequential damages arising from your use of the website or the consumption of our products outside of our explicit usage guidelines.
10. Governing Law
These Terms of Service and any separate agreements whereby we provide you services or goods shall be governed by and construed in accordance with the laws of the Republic of South Africa.
11. Contact Information
Questions regarding these Terms of Service should be directed to:
• Email: hello@onutricia.co.za
• Website: https://onutricia.co.za